The Federal Trade Commission is sending payments totaling more than $973,000 to 17,064 people who lost money after NutraClick LLC automatically enrolled them in unwanted membership programs for supplements and beauty products and misled consumers about when they had to cancel trial memberships to avoid monthly charges.
The FTC will begin sending payments today by check. Consumers who get a check should cash it within 90 days. Recipients who have questions about their payment can call the refund administrator, Analytics, at 844-735-1139, or browse answers to frequently asked questions about FTC refunds. The Commission never requires people to pay money or provide account information to get a payment.
In 2016, NutraClick agreed to settle the FTC’s complaint alleging that it lured consumers with “free” samples of supplements and beauty products and then violated the law by charging them a recurring monthly fee without their consent. The settlement required NutraClick to clearly and conspicuously disclose the terms of its recurring membership programs going forward.
In September 2020, the FTC filed another complaint against the company, alleging it violated federal law and the 2016 settlement order by misleading consumers about when they had to cancel their free trial memberships to avoid monthly charges. The defendants agreed to pay $1.04 million for consumer refunds and are banned from such negative option marketing.